Experienced Customer Service Trainee – Remote Opportunity at blithequark
Are you passionate about delivering exceptional customer experiences and eager to kick-start your career in a dynamic and supportive environment? Do you thrive in a fast-paced, ever-evolving industry where no two days are the same? Look no further than blithequark, a leading provider of dental benefits and a force for good in the communities we serve. As a Customer Service Trainee at blithequark, you'll embark on a comprehensive training journey that combines on-site and remote learning experiences. Our hybrid training program is designed to equip you with the skills, knowledge, and confidence to excel in a customer-facing role. You'll work alongside a talented team of professionals who share your passion for delivering outstanding service and making a positive impact.
About blithequark
blithequark is a leader in dental benefits, committed to improving oral health and overall well-being through innovative benefit plans, advocacy, and community support. Our corporate giving initiatives build healthy, smart, and vibrant communities for all, and we invest in initiatives that support youth, education, workforce, and economic development. As a force for good, we're proud to be part of the Delta Dental Plans Association, which provides coverage to over 83 million Americans and operates two of the nation's largest networks of participating dentists.
Key Responsibilities
As a Customer Service Trainee at blithequark, you'll perform a range of tasks in a developing and learning capacity, including:
- Researching inquiries by accessing the claims processing system and other informational sources
- Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
- Maintaining related departmental records and files
- Operating office equipment, including a personal computer, calculator, copier, fax machine, etc.
- Making corrections to claims and eligibility
- Entering new claims, eligibility, and subscriber information into the mainframe
- Reviewing subscriber's coverage to determine type and level of benefits
Essential Qualifications
To succeed as a Customer Service Trainee at blithequark, you'll need:
- A high school diploma or equivalent
- One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
- Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at blithequark or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
- Ability to work a flexible schedule, including the first or second shift, Monday through Friday
Preferred Qualifications
While not required, we welcome candidates with:
- Experience working in a remote or virtual environment
- Familiarity with dental benefits or insurance industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
Skills and Competencies
To excel as a Customer Service Trainee at blithequark, you'll need:
- Excellent communication and interpersonal skills
- Strong research and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other software applications
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
As a Customer Service Trainee at blithequark, you'll have access to:
- Comprehensive training program with on-site and remote learning experiences
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
At blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of trust, respect, and open communication, and we're proud to be an equal opportunity employer.
Compensation, Perks, and Benefits
As a Customer Service Trainee at blithequark, you'll receive a competitive compensation package, including:
- Competitive hourly rate
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
How to Apply
If you're passionate about delivering exceptional customer experiences and eager to join a dynamic and supportive team, apply now for the Customer Service Trainee position at blithequark. Visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to learn more and submit your application. Apply for this job