Experienced Customer Service Representative – Work from Home Opportunity at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a Fortune 4 company, as an Experienced Customer Service Representative in our Work from Home program. As a valued member of our team, you will have the opportunity to work from the comfort of your own home, balancing your priorities while delivering heart-driven service to our millions of plan members.

About blithequark

At blithequark, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Summary

As an Experienced Customer Service Representative, you will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. Our comprehensive training program will equip you with the necessary skills and knowledge to upskill and assist with client and member inquiries as business needs arise.

Key Responsibilities

* Assist members with their pharmacy benefit plans, taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions

• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions to help simplify members' health care experience
• Learn more about health care while expanding your own experiences and opening doors to additional opportunities within blithequark

Work from Home Opportunity

We offer Work from Home flexibility if you meet the criteria, including maintaining your own internet with approved speed requirements, a secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance is required in this role. Our comprehensive training program includes virtual training of a minimum of 6 weeks after 2 days of onsite new colleague orientation, designed to allow you to experience hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1!

Schedule Options

We offer flexible schedule options, designed to create a work-life balance for those balancing priorities in and outside of work. Our full-time schedules range from 30-40 hours per week, with days off and hours varying based on business needs. While you will have a base schedule selected at the time of offer, there is an expectation that there will be some variability in schedules based on business needs.

Benefits and Perks

* Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs

• Tuition reimbursement and education assistance
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
• Opportunities for advancement from a REP I to a REP II and III, with paths to progression through our Career Mapping guide
• Competitive pay rates starting at $17.50 per hour, with a pay range of $17.00 - $25.65 per hour

Requirements

* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)

• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience preferred
• Associates degree or equivalent experience preferred
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

How to Apply

Our application process is 2 simple steps: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position Don't miss this opportunity to join blithequark as an Experienced Customer Service Representative in our Work from Home program. Apply today and take the first step towards a rewarding career with a company that puts its heart into caring for its colleagues and communities. Apply Job!

About the Job Tryout

Our Online Virtual Job Tryout is a unique opportunity to experience what it's like to work with blithequark. This interactive platform will give you a taste of our company culture, values, and work environment, as well as a chance to demonstrate your skills and fit for the role. Don't miss this chance to showcase your talents and take the first step towards a successful career with blithequark.

Benefits of Working at blithequark

* Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs

• Opportunities for advancement and career growth
• Flexible work arrangements, including Work from Home options
• Competitive pay rates and bonuses
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment
• Opportunities to make a positive impact on people's lives

Why Choose blithequark?

* We are a Fortune 4 company, with a strong reputation for delivering exceptional customer service and making a positive impact on people's lives

• We offer a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs
• We have a dynamic and supportive work environment, with opportunities for advancement and career growth
• We are committed to making a positive impact on our communities, through volunteerism and community outreach programs
• We offer flexible work arrangements, including Work from Home options, to support work-life balance

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of age, sex, race, color, national origin, disability, or any other protected characteristic. Apply for this job