Experienced Customer Service Representative – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading innovator in the eye-wear industry, as a full-time Remote Customer Service Representative.

About blithequark

blithequark is a forward-thinking company that has revolutionized the way people experience vision care. With a commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of our customers. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join our remote customer service team.

Job Summary

As a Remote Customer Service Representative with blithequark, you will be responsible for handling incoming calls from new and existing business clients, providing support, answering questions, and resolving issues in a timely and professional manner. You will be the face of our company, and your exceptional customer service skills will make all the difference in building strong relationships with our clients.

Key Responsibilities

* Answer incoming calls and process orders in a timely and efficient manner

• Correctly document customer interactions and track call types
• Maintain support service levels and uphold Customer Service standards
• Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability
• Take inbound phone calls for up to 90% of assigned shift
• Perform all other duties as assigned

Essential Qualifications

* High school diploma or equivalent

• Minimum 1 year of experience in high-volume calls or call center experience
• Medical-related background (medical billing, claims experience, in-office experience in a medical setting) or insurance experience is a plus
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills, with the ability to prioritize tasks efficiently
• Strong PC skills, including MS Office, Word, and Excel
• SAP experience a plus
• Previous experience in the optical industry
• Ability to navigate information systems and internet
• Strong English comprehension and a good command of grammar

Preferred Qualifications

* Bilingual French speaking

• Experience working in a fast-paced call center environment
• Knowledge of optical industry products and services
• Experience with customer relationship management (CRM) software

Work Environment and Culture

As a remote customer service representative with blithequark, you will work from the comfort of your own home, with a dedicated workspace and the necessary equipment provided. Our remote team is a tight-knit group of customer service professionals who are passionate about delivering exceptional experiences. We foster a culture of collaboration, innovation, and continuous learning, and we're committed to supporting our team members in their personal and professional growth.

Compensation and Benefits

* Competitive hourly rate: $17.50 for English speaking and $20.00 for Bilingual French speaking

• Opportunities for career growth and advancement
• Comprehensive training program, including paid training schedule (9am-5pm) for 2 weeks
• Temp-to-hire opportunity, with the possibility of converting to a permanent position
• Flexible scheduling to accommodate your needs

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). Due to the high volume of responses anticipated, only qualified candidates will be contacted.

Important Information

* Must live within 2 hours of Port Washington, NY

• Virtual interviews will be held ASAP
• Equipment will be provided while on assignment (will be picked up by candidate at Port Washington office) no exceptions

We look forward to hearing from you and exploring how you can join our team as a Remote Customer Service Representative with blithequark! Apply for this job