Remote Customer Service Representative - Delivering Exceptional Support to Aetna Medicaid Members and Providers from the Comfort of Your Home in New Jersey

Join the CVS Health Team as a Remote Customer Service Representative

At CVS Health, we believe in bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. We're looking for a Remote Customer Service Representative to join our team, providing exceptional support to Aetna Medicaid members and providers from the comfort of their home in New Jersey.

About CVS Health

CVS Health is a leading health care company that strives to make health care more personal, convenient, and affordable. With a diverse range of services, including pharmacy, health insurance, and health care delivery, we're committed to transforming the health care industry. Our company culture is built on a foundation of respect, integrity, and compassion, and we're dedicated to creating a work environment that's inclusive, supportive, and rewarding.

Position Summary

As a Remote Customer Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers, addressing inquiries, and resolving issues in a professional and friendly manner. This role is ideal for individuals with excellent communication skills, a customer-focused attitude, and the ability to work independently from home.

Key Responsibilities

• Answering incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Providing exceptional customer service, ensuring a positive experience for callers.
• Troubleshooting customer concerns, resolving issues promptly and effectively.
• Updating customer records, maintaining accurate and up-to-date information.
• Working independently from home, with minimal supervision, to deliver high-quality results.

Requirements

Essential Qualifications

• High school diploma or equivalent required.
• Ability to communicate effectively with members and providers orally and in written form.
• Strong customer service skills, with the ability to meet performance standards, attendance requirements, and call quality goals.
• Self-sufficient and able to work independently from home.
• High-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted).
• Must live within 50 miles of Princeton, NJ.

Preferred Qualifications

• Experience working remotely in a call center setting.
• Familiarity with Medicaid and Medicare.

What We Offer

Compensation and Benefits

• Competitive salary range: $17.00 - $27.90 per hour.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Career Growth and Development

• Opportunities for career advancement and professional growth.
• Free development courses and education assistance.
• CVS store discount and discount programs with participating partners.

Work Environment and Culture

• Remote work opportunity from the comfort of your home.
• Supportive team and inclusive work environment.
• Flexible scheduling and work-life balance.

How to Apply

If you're passionate about delivering exceptional customer service and have the skills we're looking for, please submit your application today. Don't miss this opportunity to join our team and grow your career with CVS Health.

CVS Health is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.