Part-time Customer Service Associate - 100% Remote Opportunity with WesBanco

Join Our Team: Delivering Exceptional Customer Experiences from Anywhere

WesBanco is a leading financial institution in the Mid-Atlantic region, committed to providing top-notch banking services and building lasting relationships with our customers. We're now seeking a highly skilled and motivated Part-time Customer Service Associate to join our team on a 100% remote basis. As a key member of our contact center, you'll play a vital role in responding to and resolving customer inquiries, driving customer satisfaction, and contributing to the bank's overall success.

About the Role

This Part-time Customer Service Associate position is an exciting opportunity to work with a dynamic team and be part of a fast-paced, customer-focused environment. As a remote employee, you'll enjoy the flexibility of working from anywhere within the bank's footprint, with the occasional opportunity to attend in-person meetings. Our ideal candidate is someone who is passionate about delivering exceptional customer service, has a strong work ethic, and is committed to achieving outstanding results.

Key Responsibilities

• Respond to and resolve inbound customer requests related to bank products and services via phone, chat, and email.
• Provide professional and courteous customer support, ensuring timely resolution of customer inquiries within established service levels.
• Build and retain customer relationships by identifying and addressing customer concerns or needs, and recommending solutions to resolve issues.
• Partner with other departments to achieve mutually satisfactory resolutions to customer issues and identify opportunities to improve future customer experiences.
• Maintain knowledge of deposit, loan, and digital banking services, as well as other banking products, to effectively address customer inquiries.
• Consistently meet or exceed agent metric standards for calls handled, adherence to schedule, ready/not ready time, and customer satisfaction.
• Serve as a liaison between customers and other bank departments and vendors, ensuring seamless communication and issue resolution.
• Provide feedback to the bank on the usability of our services based on customer interactions, driving continuous improvement.
• Perform general clerical duties, operate various departmental equipment, and handle detail work as required.

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or GED.
• Minimum of one year of experience in a banking or financial services customer service role (preferred).
• Previous contact center experience (preferred).
• Excellent customer service skills, with a willingness to provide a level of service that differentiates us from our competitors.
• Strong interpersonal skills, with a professional demeanor and effective written and oral communication skills.
• Ability to work under pressure, be collaborative with co-workers and employees, and maintain confidentiality.
• Proficiency in Microsoft Office products, web browsers, and operating systems.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Experience working in a remote or virtual environment.
• Knowledge of banking products and services.
• Previous experience with customer service software and technology.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong customer service skills, with a focus on delivering exceptional experiences.
• Ability to adapt to changing priorities and circumstances.
• Strong organizational and time management skills.

Career Growth Opportunities and Learning Benefits

At WesBanco, we're committed to helping our employees grow and develop their skills. As a Part-time Customer Service Associate, you'll have access to:

• Ongoing training and development programs to enhance your customer service and banking knowledge.
• Opportunities to advance within the organization, with a clear career path and promotion opportunities.
• A collaborative and supportive work environment that encourages learning and growth.

Work Environment and Company Culture

As a 100% remote employee, you'll enjoy the flexibility and autonomy of working from anywhere. Our company culture is built on a foundation of:

• A commitment to delivering exceptional customer experiences.
• A collaborative and supportive team environment.
• A focus on innovation and continuous improvement.
• A culture of integrity, respect, and inclusivity.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A competitive hourly rate.
• Opportunities for bonuses and incentives.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Access to employee discounts and perks.

Join Our Team Today!

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a fulfilling career with WesBanco!

Equal Employment Opportunity: WesBanco is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.