[Remote] Marketing Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Kesem is a nationwide community that supports children through and beyond their parent's cancer. They are seeking a Marketing Operations Coordinator to manage digital communications, optimize marketing operations, and provide data-driven insights to enhance engagement and drive organizational success.

Responsibilities

• Create and maintain an editorial and communications calendar to ensure alignment across national and chapter campaigns and initiatives.
• Develop and manage email lists for all departments and chapters, maintaining data integrity and segmentation.
• Schedule, test, send, and optimize email communications to maximize engagement and effectiveness.
• Monitor email performance and conduct A/B testing to improve open rates, click-through rates, and conversions.
• Manage and distribute digital tools and assets for Kesem chapters and supporters, ensuring brand consistency, accessibility, and usability.
• Oversee the organization-wide marketing needs queue, prioritizing and coordinating requests efficiently.
• Review and approve chapter merchandise to maintain brand standards and compliance.
• Manage Kesem’s online merchandise store, ensuring an engaging and seamless customer experience.
• Maintains marketing department’s invoicing, expense tracking, and vendor payments.
• Administrates printing and mailing of marketing materials (brochures, signage, and other assets).
• Organizes and archives marketing assets for easy access and consistent use among staff and volunteers.
• Maintains Kesem profiles in rating platforms (Charity Navigator, Guidestar, Candid, etc) and nonprofit directories.
• Supports development and execution of creative briefs and project plans.
• Supports graphic design, photo, and video projects as needed.
• Performs routine website maintenance and basic updates as needed.
• Monitor, analyze, and report on key marketing metrics across email, social media, and website traffic to provide insights and strategic recommendations.
• Identify trends and opportunities for improving marketing effectiveness based on performance data.
• Collaborate with internal teams to optimize digital campaigns and communications strategy.

Skills

• 2–4 years of experience in marketing operations, digital marketing, email marketing, or project management.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Experience working with email marketing platforms (e.g., HubSpot).
• Understanding of marketing automation, audience segmentation, and email performance optimization.
• Familiarity with customer relationship management tools to manage and track engagement.
• Experience scheduling, testing, and sending email campaigns to targeted audiences.
• Ability to maintain and update an editorial and communications calendar to ensure cross-functional alignment.
• Strong attention to detail in managing email lists, segmentation, and database integrity.
• Experience tracking and analyzing key marketing metrics (open rates, click-through rates, engagement, conversion).
• Ability to create reports on email marketing, social media, and website performance.
• Strong data-driven mindset to suggest optimizations for digital engagement.
• Familiarity with tools like Google Analytics, UTM tracking, and A/B testing for campaign performance.
• Experience managing and distributing marketing assets and tools for internal teams, chapters, and partners.
• Ability to ensure brand consistency in all digital materials, email templates, and outreach content.
• Ability to manage an internal marketing request queue, prioritizing and coordinating needs across departments.
• Strong attention to detail and ability to create and maintain organizational systems.
• Ability to work cross-functionally with fundraising, programming, and leadership teams to align marketing efforts.
• Strong written and verbal communication skills to effectively manage internal and external communications.
• Passion for Kesem’s mission and a desire to support marketing efforts that drive impact.
• Familiarity with CMS platforms like Webflow for website updates is a plus.
• Familiarity with e-commerce platforms like Bonfire is a plus.
• Familiarity with Google Drive suite of products strongly recommended.
• Experience with project management systems like Monday.com, Basecamp, or Hive is a plus.
• Experience with creative briefs and project planning preferred.
• Experience with Expensify is a plus.
• Experience collaborating with designers, writers, and external vendors to support content creation and execution.

Benefits

• Employer-subsidized health benefits
• Employee-funded dental and vision benefits
• Employee-funded 403(b) retirement plan
• Employee Assistance Program (EAP)
• A healthcare concierge service
• Telecommuting
• Paid time off (PTO)
• Short-Term Disability
• Voluntary accident insurance
• Voluntary critical illness insurance
• Voluntary Long-Term Disability
• Parental leave offerings

Company Overview

• Kesem is the leading national nonprofit supporting children facing a parent’s cancer. It was founded in 2000, and is headquartered in Los Angeles, California, USA, with a workforce of 11-50 employees. Its website is https://www.kesem.org/.

Apply tot his job Apply To this Job