Principal UX Designer, Customer Experience (Remote/Flexible)

About the position The Insulet UX team is seeking a customer-obsessed Principal UX Designer to join our team. This role will be responsible for defining, articulating, building, and championing the future vision of our Insulet products helping simplify the lives of those touched by diabetes. You excel through innovation, creativity, and attention to detail. You sincerely believe that design is more than how something looks, but also how it feels and functions. You value data insights and research findings to drive design decisions. You actively involve and collaborate closely with User researchers, product managers and the tech leads; through which you identify the golden opportunity between user needs, business viability and technical feasibility. This role is for a hands-on UX leader who establishes a UX vision and UX strategy, scales their impact by empowering designers, proactively includes other UX partners such as User Research, Human Factors, Instructional Design, and Content Strategy in the design thinking process and elevates the design quality of the entire team. You will develop strong relationships with fellow UX Leaders and partner closely with Product, Engineering, and Business counterparts throughout the organization to launch bar-raising user experiences for patients, care givers and health care providers around the world. As a creative leader, you have a passion for solving our customers' problems, always putting their needs first.

Responsibilities

• Lead product UX design for one of the major areas of our global product suite.
• Facilitate the UX design process, partnering with product management and user research on initial research and product definition.
• Define the overall UX design vision for a product, feature or experience working within the scope and customer needs as defined by the product manager.
• Be accountable for strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly prototype and test with the User Research team and iterate designs.
• Analyze customer problems and oversee the design of delightful solutions that meet measurable business goals.
• Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives.
• Champion innovation and strive for simplicity at the core of Insulet's brand.
• Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.
• Influence UX design and product through the development of frameworks that help simplify the product user and customer experiences.
• Act as UX design mentor and guide more junior designers in methods for creating intuitive, engaging product experiences grounded in user needs.
• Communicate design rationale across teams with clarity and influence.

Requirements

• Ability to present UX design work to partners and executive leadership for review, feedback, and sign-off in a clear, concise manner.
• Measure the success and effectiveness of UX innovations.
• Collaborate with partners, product managers, and development leads to understand detailed requirements and design complete user experiences that meet their needs and vision.
• Extensive experience in using UX design standard methodologies to design solutions, and a deep understanding of mobile-first and adaptable design.
• Ability to break down big design projects into clear results needed while working in agile sprint teams.
• Be a lead advocate for design thinking processes, ideas, and solutions clearly and effectively within our production team and with our partners.
• Ability to lead UX strategy in a matrixed organization.

Nice-to-haves

• Background in Consumer products design within large ecosystems.
• Familiar with Medical Device development processes.

Benefits

• Remote working arrangements available.
• Travel estimated at 10-15%.
• Base salary range of $167,550.00 - $251,325.00.

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