Experienced Pre-Licensed Customer Service Representative - Remote - Insurance Industry - Career Growth Opportunities

Join the Teleperformance Team: Where Passion Meets Purpose

Teleperformance is a global leader in digital business services, empowering the world's top brands to streamline their operations in meaningful and sustainable ways. With over 410,000 team members speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in our communities, with our clients, and in protecting the environment.

If you're looking for a career, not just a job, Teleperformance is the perfect place for you. We invest in your future and offer a unique opportunity to become a licensed insurance agent. Our 5-day paid training program will prepare you for the State Insurance Exam, and we'll cover the cost and schedule your exam. After passing, we'll support you in obtaining your license in the 50 states and territories we operate in.

What We Offer

At Teleperformance, we believe in providing a work environment that is conducive to happiness and a healthy work-life balance. Our benefits package includes:

• Paid Training: Get paid to study and prepare for your insurance license exam
• Competitive Wages: Earn a salary that reflects your skills and experience
• Full Benefits: Medical, dental, vision, 401k, and more
• Paid Time Off: Enjoy time off with pay
• Employee Wellness and Engagement Programs: Participate in programs that promote your well-being and growth

About the Role

As a Pre-Licensed Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life. No two days will be the same, and you will have the opportunity to grow and challenge yourself.

Key Responsibilities

• Resolve Complex Consumer Issues: Use excellent decision-making skills and innovation to resolve high-level consumer issues
• Advise First-Level Representatives: Provide guidance on high-level issues
• Assist Policy Holders with Billing Questions: Respond to policy holders' billing inquiries and concerns
• Support Policy Holders with Policy Changes: Provide support to policy holders with policy changes and recommendations
• Adjust as Necessary: Make adjustments to policy holders' accounts as needed

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• 6 Months of Customer Service Experience: Minimum 6 months of customer service experience
• Age 18+: You must be over 18 years of age
• Typing Speed of 25 WPM: Ability to type 25 words per minute
• High School Graduate or GED: High school graduate or equivalent
• Comfort with Desktop Computer Systems: Comfortable working with desktop computer systems
• Proven Oral and Written Communication Skills: Excellent communication skills
• 6 Months of Call Center Experience (Preferred): Preferred but not required
• Logical Problem-Solving Skills: Ability to think logically and solve problems
• Availability to Work Various Shifts: Flexible schedule
• Ability to Use Windows Operating Systems: Familiarity with Windows operating systems
• Organization and Work Prioritization Skills: Ability to prioritize tasks and manage time effectively

Work from Home Requirements

To work from home with Teleperformance, you will need:

• Internet Connection: Minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP Requirements: No packet loss and ping under 50ms
• Proof of Internet Speed: Proof of internet speed required
• Clean and Quiet Workspace: A dedicated workspace that is clean and quiet

Career Growth Opportunities

At Teleperformance, we believe in promoting from within. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company. We offer:

• Career Advancement Opportunities: Opportunities to grow and advance in your career
• Learning and Development: Ongoing training and development programs
• Mentorship: Guidance and support from experienced professionals

Our Culture

At Teleperformance, we strive to create a work environment that is inclusive, diverse, and supportive. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to:

• Inclusion and Diversity: Creating a culture of inclusion and diversity
• Employee Engagement: Fostering a culture of engagement and participation
• Wellness and Well-being: Promoting employee wellness and well-being

Why Join Teleperformance?

By joining Teleperformance, you will become part of a global team that is passionate about delivering exceptional customer experiences. You will have the opportunity to:

• Make a Difference: Contribute to the success of our clients and their customers
• Grow and Develop: Grow and develop your skills and career
• Be Part of a Global Team: Join a global team of passionate and dedicated professionals

How to Apply

If you're excited about the opportunity to join Teleperformance as a Pre-Licensed Customer Service Representative, please apply today. We look forward to welcoming you to our team!