Customer Operations Specialist (Part-Time, Remo...
Job Posting for Customer Operations Specialist (Part-Time, Remote) at RaffleLink
Customer Operations Specialist (Part-Time, Remote) About RaffleLink RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our platform offers:- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
- Manage customer support via email and phone
- Handle inbound sales inquiries
- Create user guides and documentation
- Assist in developing outbound sales strategies (with potential commission structure)
- Learn and advise on Australian raffle regulations
- Become an expert in RaffleLink's platform and features
- Manage and resolve support tickets efficiently
- Guide clients through permit applications and raffle setup processes
- Stay updated on industry trends and regulatory changes
- Contribute to various projects as needed
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong verbal and written communication skills.
- Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace free from distractions.