Experienced Remote Customer Service Representative - Medical Technology Industry - Global Health Solutions

Join the Team that's Revolutionizing Global Health

Becton, Dickinson and Company (BD) is a world-renowned medical technology company that's transforming the world of health through innovative medical solutions, diagnostics, and care delivery. With a global presence in nearly every country and over 65,000 dedicated employees, we're committed to tackling some of the most pressing global health challenges. As a Customer Service Representative, you'll play a vital role in ensuring exceptional customer experiences and support for our valued clients.

About the Role

We're seeking a highly skilled and motivated Customer Service Representative to join our remote team. As a key member of our customer-facing team, you'll provide timely and accurate information to customers regarding their order status, product information requests, and returns. You'll work closely with various departments, including Medical Billing and Sales, to resolve customer concerns, disputed billing charges, and ensure seamless customer experiences.

Key Responsibilities:

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner.
• Process customer returns according to established department policies and procedures.
• Collaborate with the Medical Billing department to resolve disputed billing charges and ensure accurate information is provided to customers.
• Partner with Sales Representatives to meet or exceed customer service expectations and provide feedback on service failures or customer concerns.
• Maintain accurate records and reports to track customer interactions, issues, and resolutions.
• Stay up-to-date with product knowledge, policies, and procedures to provide informed support to customers.

Requirements and Qualifications

Essential Qualifications:

• 1 year of experience in the medical industry or call center/customer service.
• High School Diploma or general education degree (GED) required.
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and training tools.
• Strong problem-solving skills and ability to deal with a variety of variables.
• Proficiency in Microsoft Office Applications.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Previous experience in a medical technology or healthcare-related field.
• Knowledge of medical terminology and/or medical devices.
• Experience with customer relationship management (CRM) software.

What We Offer

Competitive Compensation and Benefits:

• Competitive salary and benefits package.
• Up to 12 company-paid holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources.

Career Growth and Learning Opportunities:

• Opportunities for career advancement and professional growth.
• Comprehensive training programs to enhance your skills and knowledge.
• Collaborative and inclusive work environment that values diversity and promotes learning.

Work Environment and Culture:

• Remote work arrangement with flexible scheduling.
• Dynamic and supportive team environment.
• Opportunities to work with a global team and contribute to the company's mission.

Why Join Us?

At BD, we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. As a Customer Service Representative, you'll be part of a team that's passionate about making a positive impact on global health. You'll have the opportunity to work with inspirational leaders and colleagues who share your passion for delivering exceptional customer experiences.

We're an Equal Opportunity/Affirmative Action Employer, and we welcome applications from diverse candidates. We offer a comprehensive benefits package and a supportive work environment that allows you to grow and thrive in your career.

How to Apply

If you're a motivated and customer-focused professional looking to join a global team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [https://jobs.bd.com/](https://jobs.bd.com/).

We look forward to hearing from you and exploring how you can contribute to our team's success!