Experienced Customer Support and Data Entry Specialist - Call Center Operations at Dow Jones, Ohio, USA - $32/Hour

Join the Team at Dow Jones: A Global Leader in News and Business Information

Dow Jones is a renowned worldwide supplier of news and business data, delivering high-quality content to consumers and organizations across various formats, including print, digital, mobile, and live events. With a legacy spanning over 130 years, Dow Jones has established itself as a leader in the industry, boasting one of the world's largest news-gathering operations globally. Our company is home to prominent publications and products, such as the Wall Street Journal, Barron's, MarketWatch, and Factiva.

About the Role: Customer Support and Data Entry Specialist

We are seeking an experienced Customer Support and Data Entry Specialist to join our team in Ohio, USA. As a key member of our Single Copy Sales (SCS) Distribution Support team, you will be responsible for supporting the delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This role involves inbound and outbound customer service interactions, account management, and data entry tasks. If you have a passion for customer service, data entry, and are looking for a challenging role with a leading company, we encourage you to apply.

Key Responsibilities:

• Handle account creation and management for various print offices, ensuring accurate and efficient data entry.
• Direct record supply management and bring section back, ensuring seamless delivery and billing processes.
• Manage inbound and outbound customer interactions through email and telephone, providing exceptional customer service and resolving queries.
• Assist customers with questions regarding supply, returns, and research connected with billing inquiries, demonstrating a high level of product knowledge.
• Collaborate with Sales and Production administrators to support print focus dispatch and routing plans changes, ensuring efficient delivery and logistics.
• Assist with all aspects of the customer invoice process, requiring attention to detail and the ability to meet tight deadlines.
• Develop a working understanding of the Lattice Single Copy Framework and other course and business systems, staying up-to-date with industry developments.

Requirements and Qualifications:

Essential Qualifications:

• Bachelor's degree in a related field (Business, Communications, or Customer Service).
• Years of general office experience, with a focus on customer service and data entry.
• Strong written and verbal communication skills, with meticulous attention to detail.
• Proficiency in MS Word and Excel, with the ability to maintain complex accounting sheets.
• Ability to handle multiple tasks and prioritize a fluctuating daily responsibility.
• Willingness to work 9:00 am to 5:00 pm and be adaptable to ensure coverage.

Preferred Qualifications:

• Previous experience in a call center or customer support environment.
• Familiarity with customer relationship management (CRM) software and data entry systems.
• Excellent problem-solving and analytical skills, with the ability to resolve complex customer queries.
• Strong organizational and time management skills, with the ability to meet deadlines.

Career Growth Opportunities and Learning Benefits:

At Dow Jones, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals. Our company culture values innovation, teamwork, and continuous learning, providing a dynamic and supportive work environment.

Work Environment and Company Culture:

Our office in Ohio, USA, offers a collaborative and inclusive work environment, with a team of experienced professionals who are passionate about customer service and data entry. We prioritize employee well-being, providing a range of benefits and perks to support work-life balance.

Compensation, Perks, and Benefits:

We offer a competitive salary of $32/hour, with opportunities for bonuses and career advancement. Our comprehensive benefits package includes:

• Complete medical, dental, and vision protection plans.
• Retirement plans and investment savings.
• Paid maternity and paternity leave.
• Family care benefits.
• Employee travel program.
• Subscription limits.
• Employee referral program.

Why Join Dow Jones?

By joining our team, you will be part of a global leader in news and business information, with a legacy of excellence and innovation. We offer a dynamic work environment, competitive compensation, and opportunities for career growth and development. If you are passionate about customer service, data entry, and are looking for a challenging role with a leading company, we encourage you to apply.

How to Apply:

If you are a motivated and experienced customer support and data entry specialist looking for a new challenge, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team!