Experienced Seasonal Phone Representative – Corporate Sales and Service Team (Flexible Hours)

Are you a highly motivated and customer-focused individual looking for a seasonal opportunity to grow your skills and experience in a dynamic and innovative company? Do you thrive in a fast-paced environment and enjoy working with people? If so, we invite you to join our Corporate Sales and Service Team as a Seasonal Phone Representative at Hickory Farms, LLC.

About Hickory Farms, LLC

Hickory Farms, LLC is a leading retailer of food gifts and specialty foods available online, in catalogs, in leading mass merchants, supermarkets, and seasonal retail shopping locations in the US and Canada. With over 70 years of experience, we are driven to be the best retailer in the food gifting space. Our corporate headquarters are in downtown Chicago, IL, and we also have offices in Joliet, IL, Richmond, CA, and Toronto, Canada. As a privately held company with over $100 million in revenue and less than 100 employees, we offer a unique and exciting work environment that fosters innovation, teamwork, and growth.

Job Summary

As a Seasonal Phone Representative, you will be an integral part of our Corporate Sales and Service Team, responsible for handling inbound calls, data entry, and customer communication. You will work closely with our Business Gifting department to reach their yearly productivity and sales goals. This is a 100% remote position, offering flexible hours and the opportunity to work from the comfort of your own home.

Key Responsibilities

* Assist the Business Gifting department in reaching their yearly productivity and sales goals

• Handle inbound/outbound calls to provide exceptional customer service and resolve customer inquiries
• Data entry of orders received by phone and email, ensuring accuracy and attention to detail
• Handle customer emails and respond promptly to customer inquiries
• Format, complete, and upload large-order Excel files into our system
• Perform routine quality checks to ensure accuracy and quality of work
• Communicate effectively with customers to discuss order details and resolve any issues
• Perform escalations and use a proactive approach to resolve customer complaints
• Other related tasks as assigned by management

Essential Qualifications

* Associate's Degree (obtained or in process) or relevant work experience

• 1+ years of data entry or related work experience
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
• Detail-oriented and self-motivated with strong initiative and creative problem-solving skills
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Experience working in a professional setting

Critical Competencies for Success

* Results-oriented: The successful candidate has demonstrated personal accountability and is willing to wear multiple hats to get results.

• Outstanding communication skills: The successful candidate will have excellent verbal and written communication skills.
• A high-energy team player: This key contributor demonstrates the ability to work as part of a team as well as independently to achieve desired and meaningful outcomes.

Additional Personal Characteristics

* High degree of integrity and honesty, supporting a values-driven culture

• Aggressive sharing of information and embracing the opportunity to overcome challenges
• Comfortable working in a fast-paced, entrepreneurial organization
• Decisive yet flexible and adaptable as the situation warrants
• High degree of commitment and energy during the winter holiday season

What We Offer

* Competitive salary

• Flexible hours and 100% remote work environment
• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• A fun and inclusive company culture that values diversity and inclusion

Why Join Us?

At Hickory Farms, LLC, we are committed to creating a diverse and inclusive culture that values our employees and customers. We believe in fostering a work environment that is collaborative, supportive, and fun. If you are a motivated and customer-focused individual who is looking for a seasonal opportunity to grow your skills and experience, we invite you to join our team.

How to Apply

If you are interested in this exciting opportunity, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

Hickory Farms, LLC is an Equal Opportunity Employer committed to creating a diverse and inclusive culture that does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Apply for this job