Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Assistance with Comprehensive Benefits and Growth Opportunities

Join the Team Committed to Driving Your Career Forward at AAA The Auto Club Group

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy working with technology? Look no further than AAA The Auto Club Group, a leading provider of membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. We're seeking an experienced Part-Time Remote Customer Service Representative to join our team and provide emergency roadside assistance to our members.

About Us

AAA The Auto Club Group is a dynamic and innovative company that prides itself on creating an inclusive and welcoming environment for diverse backgrounds, experiences, and viewpoints. We believe that our differences make us stronger and are committed to providing a safe workplace for all employees. Our company culture is built on a foundation of enthusiasm, advocacy, and teamwork, and we're excited to welcome a new team member who shares these values.

Job Summary

As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will gather information, provide solutions, and communicate with contractors to ensure timely and effective service delivery. This is a part-time position with flexible scheduling, including afternoons, evenings, and weekends, and offers a competitive hourly rate of $19.00 with shift premium for evening periods and weekends.

Key Responsibilities

• Respond to member/customer requests for emergency road service in a call center environment
• Obtain information regarding type of service required and provide basic information regarding Emergency Road Service benefits
• Perform geographical location spotting to determine potential service providers
• Communicate with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtain estimated time of arrival
• Enter data into D2000 database and document all relevant details
• Notify member of estimated time of arrival and name of contractor
• Recognize, promote, and process membership sales opportunities
• Verify completed status of call and close out on system

Requirements and Qualifications

Essential Qualifications

• High school diploma or equivalent required
• 6 months of customer service experience in a professional setting
• Excellent communication and interpersonal skills
• Basic computer skills, including ability to operate and navigate a laptop or PC with multiple applications
• Telephone etiquette and effective listening skills
• Ability to accurately enter information on a personal computer and perform mathematical calculations

Preferred Qualifications

• College level coursework in Business, Marketing, Geography, or other related field
• Experience in a call center environment or remote work setting
• Bilingual skills (Spanish and English)
• Knowledge of road condition reporting terminology and North American geographical relationships

What We Offer

Compensation and Benefits

• $19.00 per hour with shift premium for evening periods and weekends
• Performance-based incentives
• $250 Perfect Attendance bonus after 90-days of incident-free attendance
• Comprehensive benefits package, including:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Corporate Incentive Program
  • Complimentary AAA membership
  • Employee Referral Bonus
  • Employee recognition program

Growth and Development Opportunities

• Full-time paid Training beginning Thursday, April 4, 2024
• Opportunities for career advancement and professional growth
• Voluntary overtime opportunities

Work Environment and Culture

As a remote customer service representative, you will work from home and be part of a dynamic team that values flexibility, work-life balance, and employee well-being. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!