Associate Manager, Clinical Health Services (Remote) - Patient-Centric Healthcare Leadership Opportunity
Join CVS Health: Transforming Healthcare with Heart
At CVS Health, we share a singular purpose: to bring our heart to every moment of your health. This purpose guides our commitment to delivering enhanced, human-centered healthcare for a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We invite you to be part of a team that is passionate about making healthcare more personal, convenient, and affordable.
About the Role: Associate Manager, Clinical Health Services (Remote)
We are seeking an experienced and compassionate Associate Manager, Clinical Health Services to lead the implementation of healthcare management services for assigned functional areas. As a full-time remote position, this role offers the opportunity to work independently while being part of a dynamic team dedicated to improving patient outcomes and experiences.
Key Responsibilities:
- Implement clinical policies and procedures in accordance with relevant regulatory and licensure standards (e.g., NCQA, URAC, state and federal regulations, and mandates as appropriate).
- Serve as a subject matter expert and coach to the team regarding practice guidelines, quality of interventions, problem-solving, and critical thinking.
- Ensure implementation and monitoring of best practice approaches and innovations to better address the needs of patients across the continuum of care.
- May serve as a liaison with other key business areas.
- May develop/assist in the development and/or review of new training content.
- May collaborate/communicate inter- and intra-departmental instructional courses.
- Protect the confidentiality of patient information and adhere to company policies regarding confidentiality.
- Manage resources responsible for identification of patients, development and implementation of care plans, enhancement of clinical appropriateness, and quality of care, and monitoring, assessing, and documenting care.
- Evaluate and interpret data, identify areas for improvement, and focus on interventions to improve outcomes.
- Develop, initiate, evaluate, monitor, and communicate performance expectations.
- Ensure the team's understanding and utilization of information system capabilities and functionality.
- Participate in the recruitment and hiring process for staff involving clearly defined requirements regarding education, experience, technical, and performance skills.
- Assess developmental needs and collaborate with others to identify and implement action plans that support the development of high-performing teams.
- Establish a climate and work style that promotes a sense of teamwork, cross-product integration, and continuum of care that results in solid performance.
- Consistently demonstrate the ability to act as a change agent and lead change efforts.
- Foster a positive work environment by recognizing team contributions, seeking input, and offering individual support when needed.
- Responsible for maintaining compliance with policies and procedures and implements them at the employee level.
- Communicate effectively with Suppliers, Patients, Staff, and other Leaders (e.g., may provide support to the sales staff and account staff via on-site client visits as well as presentations).
Requirements:
- Bachelor's degree in a related field (e.g., healthcare, social work).
- 3 years of experience in a clinical subject matter.
- Active and unrestricted RN or LCSW licensure in the state of residence.
Preferred Qualifications:
- Experience with managed care.
- Proficiency in working remotely, utilizing tools to virtually collaborate and interface with teams.
- Graduate degree in a related field (e.g., Master's in Social Work); or Registered Nurse (BSN preferred).
What We Offer:
At CVS Health, we offer a comprehensive benefits package, including:
- Competitive salary range: $70,000 - $80,000 per year.
- Opportunities for career growth and professional development.
- Comprehensive clinical, dental, and vision benefits.
- 401(k) retirement savings plan and Employee Stock Purchase Plan.
- Fully paid term life insurance plan.
- Short-term and long-term disability benefits.
- Wellness programs and education assistance.
- Free development courses and CVS store discounts.
- Paid time off (PTO) and paid holidays.
Why Join CVS Health?
At CVS Health, we are committed to:
- Transforming healthcare with a patient-centric approach.
- Improving health outcomes and experiences.
- Enhancing the quality of life for our patients and communities.
- Fostering a culture of inclusivity, diversity, and respect.
How to Apply:
If you are a motivated and compassionate healthcare professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including:
- Your resume.
- A cover letter outlining your experience and qualifications.
- Any required documents (e.g., licensure, certification).
Apply Now!
Top 10 Interview Questions:
- Can you tell us about yourself?
- What interests you about this position?
- What are your strengths?
- What are your weaknesses?
- Can you give an example of a time when you solved a problem creatively?
- How do you handle stress and pressure?
- How would you describe your work style?
- Can you tell us about a time when you had to work with a difficult colleague or supervisor?
- How do you stay organized and prioritize tasks?
- What are your long-term career goals?