Experienced Part-Time Remote Customer Service Representative - Data Entry Specialist at Walgreens
Join the Walgreens Team as a Part-Time Remote Customer Service Representative and Data Entry Specialist
Walgreens, a leading American pharmaceutical retailer, is seeking an experienced part-time remote Customer Service Representative and Data Entry Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to patients and customers, while working in a remote capacity. This is a great opportunity to work with a well-established company, enjoy a flexible work environment, and advance your career in the healthcare industry.
About Walgreens
Walgreens is a well-known American pharmaceutical retailer and company founded in 1901 in Chicago, Illinois. We have since grown to become one of the largest drug store chains in the United States, offering a variety of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. Our company is committed to providing exceptional customer service, and we are looking for talented individuals to join our team.
Job Summary
As a part-time remote Customer Service Representative and Data Entry Specialist at Walgreens, you will be responsible for performing information section and patient enrollment, handling customer inquiries, and working under direct oversight. You will utilize Walgreens' pharmacy systems to retrieve patient and medication information, and your duties may vary based on the assigned division.
Key Responsibilities:
- Utilize Walgreens' prescription data entry methods and guidelines to process new patient enrollment by entering data into the appropriate system.
- Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription information and interpret clinical abbreviations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle correspondence to patients (inbound calls, chats, emails) and make outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Outsider Oddballs by researching, gathering information, making amendments, and resubmitting for processing according to individual arrangement requirements.
- Provide support to Pharmacists, both those in the office and those at different locations.
- Identify and communicate issues to senior-level staff as appropriate.
- Obtain active expert licensure or certification within the initial 90 days and maintain an active licensure or certification.
Requirements
Essential Qualifications:
- Bachelor's degree
- Basic level of computer skills (e.g., turning on and off the computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online)
- Basic web browser skills, including opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online
- Intermediate level of keyboarding skills (at least 25 WPM, typing by memory, arranging reports)
- Effective communication skills, both written and verbal
Preferred Qualifications:
- At least one year of pharmacy technician experience in a retail or call center environment
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction
- Intermediate to advanced level of keyboarding skills (at least 35 WPM, typing by memory, arranging documents)
- Familiarity with Spanish and English
What We Offer
At Walgreens, we are committed to providing our employees with a range of benefits and opportunities for growth and development. Here are some of the benefits and perks you can expect:
Benefits:
- Health care benefits, including medical, dental, and vision insurance
- Prescription drug discounts
- Employee Assistance Program (EAP)
- Paid time off for holidays, vacations, and sick days
- Retirement savings plans, such as 401(k) plans
- Employee discounts on products and services sold in Walgreens stores
- Professional development and advancement opportunities
- Wellness programs designed to promote employee health
- Flexible scheduling options
Why Join Walgreens?
At Walgreens, we are passionate about helping people live healthier lives. We are committed to providing exceptional customer service, and we are looking for talented individuals to join our team. As a part-time remote Customer Service Representative and Data Entry Specialist, you will have the opportunity to work in a flexible and dynamic environment, advance your career in the healthcare industry, and make a positive impact on the lives of our customers.
How to Apply
If you are a motivated and customer-focused individual looking for a part-time remote opportunity, we encourage you to apply for this exciting role at Walgreens. Please click the link below to submit your application:
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