Full Time Remote Student Success Coach - Empowering Healthcare Careers for Underprivileged Communities

Revolutionizing Healthcare Education with Stepful

Stepful is on a mission to make healthcare training 10 times more accessible, effective, and enjoyable. As one of the fastest-growing startups in New York City, we've already made a significant impact by graduating hundreds of students, predominantly from underprivileged communities, and placing them in leading healthcare institutions such as OneMedical, NY Presbyterian, and Davita. Our students achieve an average salary increase of 25% within just four months of completing our training programs.

About Us

Backed by Y Combinator and with a recent funding round led by Reach Capital, the premier edtech investor in the US, Stepful is poised for continued growth and success. Our founding team's diverse experience in leadership roles at companies like Udacity, Apple, Uber, and Triplebyte brings a unique blend of expertise to the table, driving our vision to become the leader in healthcare education.

The Role: Full Time Remote Student Success Coach

We're seeking a dedicated and passionate Student Success Coach to join our team on a full-time remote basis. As a Student Success Coach, you will be the primary point of contact for our students, providing them with the support and guidance they need to succeed in their programs and secure high-quality jobs in the healthcare industry. If you're committed to empowering thousands of individuals to upskill and achieve their career goals, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide timely and effective support to students, resolving inquiries and issues via Front/HubSpot, phone, email, SMS, and social media.
• Collaborate with cross-functional teams to address technical issues and clarify program-related questions, ensuring a seamless student experience.
• Create and update help documentation to support students in navigating frequently asked questions and program requirements.
• Work one-on-one with students to ensure they remain on track academically and meet all graduation requirements.
• Maintain high attention to detail and strong problem-solving skills to address issues and identify opportunities for improvement.

Essential Qualifications

• A Bachelor's degree from an accredited institution.
• A minimum of 2 years of experience working with adult learners in a career services or student coaching role.
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service.
• Proficient in using tools such as Front, Freshdesk, or HubSpot to manage student inquiries and issues.

Preferred Qualifications

• Previous experience in a student coaching or career services role within a higher education institution, such as a university, community college, or vocational training school.
• Experience with CRM platforms, particularly HubSpot, and a strong understanding of customer support principles.

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to empathize with students and provide personalized support.
• Strong problem-solving and analytical skills, with the ability to identify and address issues proactively.
• A customer-centric approach, with a focus on delivering exceptional student experiences.
• The ability to work independently in a remote environment, with a strong self-motivation and discipline.
• A passion for education and a commitment to empowering students to achieve their career goals.

Career Growth Opportunities and Learning Benefits

At Stepful, we're committed to supporting the growth and development of our team members. As a Student Success Coach, you'll have the opportunity to:

• Develop your skills in student support and coaching, with a focus on delivering exceptional student experiences.
• Collaborate with cross-functional teams to drive program development and improvement.
• Stay up-to-date with industry trends and best practices in healthcare education.
• Participate in ongoing training and professional development opportunities to enhance your skills and knowledge.

Work Environment and Company Culture

As a remote team member, you'll be part of a dynamic and inclusive company culture that values flexibility, collaboration, and innovation. We're committed to providing a supportive and engaging work environment that allows you to thrive and grow.

Compensation and Benefits

We offer a competitive salary range of $16-$18 per hour, depending on experience. Our benefits package includes:

• A comprehensive compensation package that reflects your skills and experience.
• Opportunities for professional growth and development.
• A dynamic and inclusive company culture that values flexibility and collaboration.

Join Our Team!

If you're passionate about empowering students to achieve their career goals and are committed to delivering exceptional student experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission to revolutionize healthcare education.