Experienced Data Entry Clerk – Energy Services Program Support Specialist (Typist) – Remote Work Opportunity

Welcome to a unique and rewarding career opportunity with Making Opportunity Count (MOC), a non-profit human services agency dedicated to creating positive change in the lives of individuals and families in Fitchburg, MA. Our organization is passionate about fostering community growth, providing essential services, and promoting holistic well-being. As a valued member of our dynamic team, you will play a crucial role in supporting the day-to-day operations of our Energy Services Programs.

About Us

At Making Opportunity Count, we believe that every individual deserves access to essential services and opportunities that empower them to thrive. Our team is united by a shared passion for making a lasting impact in the community. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we strive to provide a supportive and inclusive environment for our employees to grow and develop.

Position Overview

As a Data Entry Clerk – Energy Services Program Support Specialist, you will be responsible for maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is an exciting opportunity for a detail-oriented and organized individual who is passionate about making a difference in the lives of others.

Essential Duties and Responsibilities

* Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.

• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Key Responsibilities

* Data entry and record-keeping

• Communication and collaboration with program staff
• Maintenance of digital and paper participant files
• Compliance with agency and funder requirements
• Clerical duties and administrative support
• Remote work and virtual communication

Required Qualifications and Skills

* Associate degree or equivalent professional experience

• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education
• Bilingual in Spanish preferred

Preferred Qualifications and Skills

* Experience with database systems, including Monday.com and other relevant platforms

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Skills and Competencies Required for Success

* Strong attention to detail and organizational skills

• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and other relevant software applications
• Ability to learn and adapt to new systems and technologies

Career Growth Opportunities and Learning Benefits

* Opportunities for professional development and training

• Mentorship and coaching from experienced staff members
• Collaborative and supportive work environment
• Flexible work arrangements and remote work options
• Opportunities for advancement and career growth

Work Environment and Company Culture

* Our organization values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.

• We offer a flexible and supportive work environment that allows employees to balance their work and personal responsibilities.
• Our team is passionate about making a difference in the community, and we are committed to creating a workplace culture that values collaboration, innovation, and continuous learning.

Compensation, Perks, and Benefits

* Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.

• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

Join Our Team

We are seeking a highly motivated and detail-oriented individual to join our team as a Data Entry Clerk – Energy Services Program Support Specialist. If you are passionate about making a difference in the lives of others and are looking for a rewarding career opportunity, we encourage you to apply. Apply for this job