Experienced Full Stack Customer Service and Technical Support Representative – Remote Work Opportunity with Global Customer Experience Leader

About Us

At Concentrix + Webhelp, we're a global leader in customer experience (CX) solutions, empowering the world's best-known brands to deliver exceptional experiences to their customers. Our mission is to help businesses thrive through innovative technology, people-first culture, and a genuine sense of belonging. As a remote Customer Service and Technical Support Representative, you'll join an organically diverse team from 70+ countries where everyone contributes to and supports each other's success and well-being.

Career Growth and Personal Development

This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Job Summary

As a Customer Service and Technical Support Representative working from home, you'll be the face of our company, providing exceptional customer experiences to our clients. You'll be responsible for resolving technical issues related to hardware, software, and client products, while maintaining a broad knowledge of client products and services. If you're passionate about delivering expert customer experiences, have a strong problem-solving attitude, and are eager to learn new technologies, we want to hear from you!

Key Responsibilities:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. To be successful in this role, you'll need:

• 1+ year of customer service and/or technical support experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

At Concentrix + Webhelp, we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service and Technical Support Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Why Join Us?

At Concentrix + Webhelp, we're committed to providing a workplace free from unlawful discrimination and harassment. We're an equal opportunity employer and comply with all fair employment practices laws. If you're passionate about delivering exceptional customer experiences, have a strong problem-solving attitude, and are eager to learn new technologies, we want to hear from you!

How to Apply

Ready to reimagine your career journey and join our team of game-changers? Click the link below to apply today!