Bilingual Certified Pharmacy Technician – Remote Patient Care and Pharmacy Services
Join AnewHealth: Revolutionizing Pharmacy Care Management
AnewHealth is a pioneering pharmacy care management company dedicated to providing exceptional care for individuals with complex, chronic needs. By combining the strengths of ExactCare and Tabula Rasa HealthCare in 2023, we have established a comprehensive suite of solutions that enhance patient outcomes and support healthcare organizations nationwide. Our team of over 1,400 professionals cares for more than 100,000 people across all 50 states, fostering better health and quality of life. We are now seeking a highly skilled Bilingual Certified Pharmacy Technician to join our Patient Care Center of Excellence in a remote capacity.
About the Role
As a Bilingual Certified Pharmacy Technician in our Patient Care Center of Excellence, you will play a vital role in ensuring that our patients receive top-notch pharmacy services. This is a unique opportunity to work in a fast-paced, high-energy environment, primarily in a phone-based setting, interacting with patients, doctors, and facilities. Your responsibilities will vary, allowing you to develop multiple skillsets and support various stages of patient care and contact. This position offers the flexibility to work remotely, providing an exceptional patient experience from the comfort of your own home.
Key Responsibilities:
- Deliver an exceptional customer service experience daily in a phone-based environment.
- Enter high volumes of data, processing prescription information with speed and accuracy.
- Utilize sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
- Perform claim adjudication and auditing duties, such as prior authorizations, billing, and eligibility checks.
- Make outbound calls to patients to create, maintain, or update their medication profiles.
- Serve as a liaison between clinical pharmacists and other medical professionals on patients' behalf.
- Partner with technicians and pharmacists to ensure new patients are successfully on-boarded to ExactCare.
- Maintain patient records with strong attention to detail and confidentiality.
- Accurately retrieve prescription information and verify through doctor calls.
- Place welcome calls to newly on-boarded patients and establish a trusted point of contact.
- Provide backup support during times of higher patient call volume.
- Effectively assist with patient questions over the phone.
- Perform in a high-volume, fast-paced environment to support ExactCare’s nationwide patient base.
Requirements and Qualifications
Essential Qualifications:
- Must be 18+ years of age.
- High school diploma or GED required.
- Prior experience in a pharmacy setting.
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
- Maintain a pharmacy technician registration with the State Board of Pharmacy.
- Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time.
- Ability to work Monday through Friday, 10am to 6:30pm EST.
- Bilingual skills are highly preferred.
Preferred Qualifications:
- Pharmacy billing knowledge.
- Experience working in a phone-based environment.
- Strong prioritization and organizational skills.
- Ability to think critically and document pertinent details in a world-class manner compliant with state and federal regulations.
Skills and Competencies
To excel in this role, you should possess:
- Exceptional customer service skills, with the ability to service doctor’s offices, pharmacists, and patient needs over the phone.
- Thorough drug knowledge.
- Strong communication skills, both written and verbal.
- Ability to utilize computer equipment, technology, and work within multiple software programs.
- Passion to help people and enrich their lives.
- Ability to exhibit ExactCare Pharmacy’s Core Values in daily work.
Career Growth Opportunities and Learning Benefits
At AnewHealth, we are committed to the growth and development of our team members. This role offers:
- Opportunities for professional growth and skill development in a dynamic and supportive environment.
- Comprehensive training programs to enhance your knowledge and expertise.
- Collaborative team culture that encourages learning and innovation.
Work Environment and Company Culture
AnewHealth is dedicated to creating an inclusive and supportive work environment. Our culture is built on:
- A commitment to diversity and inclusion.
- A focus on employee well-being and work-life balance.
- A collaborative and dynamic work environment that encourages creativity and innovation.
Compensation, Perks, and Benefits
We offer a comprehensive benefit package for full-time employees, including:
- Medical, dental, and vision coverage effective 1st of the month following date of hire.
- Flexible spending accounts.
- Company-paid life insurance and short-term disability.
- Voluntary benefits.
- 401(k) plan.
- Paid Time Off and paid holidays.
Conclusion
If you are a motivated and compassionate Bilingual Certified Pharmacy Technician looking for a challenging and rewarding role, we encourage you to apply. Join our team at AnewHealth and make a difference in the lives of our patients. We offer equal employment opportunity to all qualified applicants and celebrate diversity in our workplace.