Experienced Technical Product Engineer – Customer Service and Application Development for Remote Work at Delta Airlines
About Delta Airlines
Delta Airlines is a world-renowned airline that has been a leader in the aviation industry for over 90 years. With a commitment to providing exceptional customer service, Delta has built a reputation for excellence in safety, reliability, and innovation. As a Technical Product Engineer at Delta, you will be part of a dynamic team that is dedicated to delivering cutting-edge technology solutions that enhance the customer experience.About the Role
We are seeking an experienced Technical Product Engineer to join our team in a remote work arrangement. As a Technical Product Engineer, you will play a critical role in developing and delivering technical solutions that meet the needs of our customers and stakeholders. You will work closely with cross-functional teams to identify business requirements, design and develop technical solutions, and ensure that our applications and systems are delivered on time and within budget.Key Responsibilities
As a Technical Product Engineer, your key responsibilities will include:- Gathering, creating, planning, and maintaining business requirements for various projects or systems from inception to final execution, ensuring that requirements meet guidelines;
- Investigating, designing, and maintaining production frameworks/programs/applications;
- Aiding in the support and communication of project status reports and tracking;
- Providing effective project cycles and expectations to shorten the project life cycle, where relevant;
- Working with application support and development teams to fix software bugs and raised issues;
- Leading goal-to-issue resolution with communicating systems based on various technologies;
- Working with and participating in regular project status meetings;
- Converting high-level client requirements into executable, detailed client stories to enable development;
- Maintaining the product backlog;
- Leading planning meetings with teams to focus on work in upcoming sprints;
- Embracing diverse individuals, thinking, and styles;
- Consistently making safety and security, of self and others, the priority;
- Having solid experience with discovery, identification, and documentation of processes;
- Ability to work with multiple IT and business teams to gather and record requirements;
- Connecting directly and daily with delivery teams to execute the project;
- Ensuring product acceptance and status at key points of the delivery cycle;
- Fostering communication materials and leading communication efforts around the product, needs, and future guides;
- Participating in and leading product planning meetings with the product team;
Advantages and Benefits
As a Technical Product Engineer at Delta Airlines, you will enjoy a range of benefits and advantages that will support your career growth and well-being. These include:- Competitive salary, industry-leading profit-sharing project, and performance incentives;
- 401(k) with generous company contributions up to 9%;
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave;
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits;
- Family care support through fertility support, surrogacy, and adoption support, lactation support, sponsored back-up care, and programs that help with family members at all stages;
- Comprehensive Well-being programs to support physical, mental, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health;
- Domestic and global space-accessible flight benefits for employees and qualified family members;
- Career advancement programs to achieve your long-term career goals;
- Community associations to participate in community management and innovative objectives focused on sustainability and reducing our carbon footprint;
- Business Asset Gatherings to connect employees with common interests to promote inclusion, provide perspective, and help execute strategies;
- Acknowledgment rewards and grants through the platform Relentless Together;
- Access to over 500 discounts, specialty savings, and intentional benefits through Deltaperks like vehicle and lodging rentals and auto, home, and pet insurance, legal services, and childcare;
Requirements
To be successful in this role, you will need to have:- A bachelor's degree;
- Experience creating requirements and test cases for automated test suites;
- Shown expertise with Agile or other fast application development methodologies;
- Technical skill to apply relevant technical cycles to suitable business needs;
- Ability to work autonomously to achieve exceptional results;
- Excellent logical and critical thinking abilities;
- Energy to proactively direct and drive activities within a team environment;
- Ability to convey quality work on time and translate planning into it by following established systems or philosophies;
Preferred Qualifications
While not required, having the following qualifications will give you an upper hand in this role:- Ability to become the subject matter expert for your applications and take ownership of its development and execution;
- Experience in API practice/program;
- Strong communication, interpersonal, customer service, and customer-centric skills;