Experienced Customer Service Specialist - Remote/Hybrid Opportunity in Independence, IA

Join the Grainger Team and Make a Difference in Customer Experience

Are you passionate about delivering exceptional customer service and building strong relationships with customers? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we want to hear from you! Grainger is seeking an experienced Customer Service Specialist to join our team in Independence, IA. As a Customer Service Specialist, you will play a critical role in providing top-notch support to our customers, resolving their challenges, and exceeding their expectations.

About Grainger

Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

Our Culture

We're a company that values diversity, equity, and inclusion. We believe that everyone is an individual with unique perspectives and experiences. We're committed to creating a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

The Role

As a Customer Service Specialist, you will be responsible for:

• Building customer relationships by responding to a high volume of inbound phone calls
• Working with customers and Sales team members daily in a team-based environment
• Using a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolving customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolving pricing and invoicing discrepancies, applying credit, and implementing return procedures

What We Offer

* Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour

• Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday
• 8-week onsite training academy to provide you with the knowledge and tools you need to best serve our customers
• Hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference)
• Eligibility to participate in a bidding process for alternate work shifts
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage, paid time off, and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

Requirements

* High school diploma or equivalent

• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• Secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

What We're Looking For

* Passionate and customer-focused individual with excellent communication and problem-solving skills

• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong technical skills, including proficiency in operating and navigating multiple PC-based programs at once
• Ability to build strong relationships with customers and colleagues
• Willingness to learn and adapt to new processes and technologies

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Specialist in Independence, IA. Apply Job!

Equal Employment Opportunity

Grainger is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Apply for this job