Customer Service Representative (Dental & Vision Benefits) - Remote Opportunity in Nebraska with Ameritas Life Insurance

Join Ameritas Life Insurance as a Customer Service Representative and Be Part of a Team that Truly Cares

At Ameritas Life Insurance, we're on a mission to help people put worry behind and the future ahead. We're committed to fulfilling life by reducing uncertainty, helping grow assets, and protecting what is most cherished. As a Customer Service Representative in our Group (dental and vision) insurance division, you'll play a vital role in driving our business forward by delivering exceptional customer service that exceeds expectations and fosters loyalty.

About the Role

This is an exciting opportunity to work remotely in Nebraska as a full-time Customer Service Representative, starting October 16, 2023. As a key member of our team, you'll be the primary point of contact for dental and vision professionals and insured members, providing timely, courteous, and diplomatic support via inbound phone calls and other interactions.

Key Responsibilities

• Exceed customer service standards by handling customer interactions with professionalism and empathy.
• Respond to inbound phone calls, emails, and other inquiries from dental and vision professionals and insured members, providing accurate and helpful information.
• Offer website navigation support and password resets to customers, ensuring a seamless experience.
• Meet and exceed area production standards and Group metrics, driving business results.
• Perform other duties as assigned, demonstrating flexibility and a willingness to adapt.

Essential Qualifications

• High school diploma or equivalent required.
• 0-2 years of related experience; contact center, customer service, dental office, and/or insurance experience is a plus, but not required.
• Excellent verbal and written communication skills, with the ability to effectively interact with diverse customers.
• Proficient use of computer systems and keyboarding skills; ability to quickly learn our systems and technology.
• Demonstrated initiative and problem-solving skills, with the ability to assess situations and respond accordingly.
• Ability to work overtime when required to support business needs.

Preferred Qualifications

• Previous experience in a call center or customer-facing role.
• Familiarity with dental and vision insurance products and services.
• Strong analytical and problem-solving skills.

What We Offer

At Ameritas Life Insurance, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you'll enjoy:

• A competitive starting wage of $15 per hour.
• Hiring and retention bonuses up to $850.
• Annual Short-Term Incentive (Bonus) Plan.
• Comprehensive Medical, Dental, and Vision insurance.
• 401(k) Retirement plan with a company match of up to 3%.
• Time off to care for yourself and others.
• Opportunities for professional development and career growth.
• A culture that values inclusion, diversity, and community involvement.
• Additional benefits, including tuition reimbursement, student loan repayment, adoption assistance, and more.

Career Growth and Development

At Ameritas Life Insurance, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to training and development programs that will help you build new skills and advance in your career. Our company culture encourages collaboration, teamwork, and innovation, providing a supportive environment that fosters growth and success.

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility and convenience of working from home. Our company culture is built on a foundation of inclusivity, diversity, and community involvement. We value our employees' well-being and strive to create a work environment that is supportive, engaging, and rewarding.

Compensation and Benefits

Our compensation package is designed to reward our employees for their hard work and dedication. In addition to a competitive starting wage, you'll enjoy a range of benefits, including comprehensive insurance, retirement savings, and paid time off. We're committed to providing a total rewards package that supports our employees' overall well-being and financial security.

Why Join Ameritas Life Insurance?

At Ameritas Life Insurance, we're passionate about helping people create a brighter future. As a Customer Service Representative, you'll be part of a team that truly cares about delivering exceptional customer service and making a positive impact on people's lives. If you're looking for a career that offers purpose, growth, and rewards, we encourage you to apply today.

We're an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace that values individual differences. We welcome applications from qualified candidates who share our passion for delivering exceptional customer service and making a positive impact on people's lives.

If you're ready to join a team that truly cares, apply now to become a Customer Service Representative at Ameritas Life Insurance!