Experienced Full Stack Customer Service Representative – Dental Call Center Operations

About Us

At Fortuna, we're dedicated to revolutionizing the dental customer support experience. As a leading provider of innovative solutions, we're committed to delivering exceptional service to our clients and their patients. Our team is passionate about creating a positive impact in the healthcare industry, and we're seeking like-minded professionals to join our mission.

About the Role

We're seeking an Experienced Full Stack Customer Service Representative to join our remote team. As a key member of our dental call center operations, you'll play a vital role in delivering top-notch customer service to our clients and their patients. If you're a seasoned call center professional with a passion for dental customer support, we want to hear from you!

Key Responsibilities

• Handle incoming calls and address customer inquiries or escalate them to the appropriate channels.
• Process calls efficiently to meet or surpass performance metrics.
• Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
• Collaborate with team members, management, and customers to resolve customer service issues effectively.
• Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe.

What We Offer

We're committed to providing our team members with a comprehensive benefits package, including:

• Comprehensive Medical, Dental, and Vision insurance coverage
• Sick Time benefits
• Training Program: engage in a robust 6-8 week paid training program designed to equip you with the essential skills and knowledge for the role.
• We will supply you with a work laptop and accessories.

What You'll Bring

To succeed in this role, you'll need to possess the following skills and qualifications:

• Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
• At least six (6) months' experience in dental customer support.
• Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
• Strong problem-solving abilities to navigate inquiries to satisfactory resolutions.
• Exceptional customer service skills, both written and oral, to address inquiries with professionalism.
• Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required.
• Bilingual proficiency is a plus, but not required.

Career Growth Opportunities and Learning Benefits

At Fortuna, we're committed to helping our team members grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to:

• Regular performance evaluations and feedback sessions to help you grow and improve.
• Opportunities for professional development and training to enhance your skills and knowledge.
• A collaborative and supportive work environment that encourages open communication and teamwork.

Work Environment and Company Culture

As a remote team member, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're passionate about creating a positive impact in the healthcare industry, and we're seeking like-minded professionals to join our mission.

Compensation, Perks, and Benefits

We offer a competitive salary of $18.00 per hour, as well as a comprehensive benefits package that includes:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

How to Apply

If you're a seasoned call center professional with a passion for dental customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.