Reservations Manager

At Belmond, luxury is executed to perfection for our guests every single day. If you are looking to be a part of a legacy of luxury, this is your moment. You will be part of a team that enhances guest experiences through personalized handling of reservations. We are inviting applications from suitably qualified people to fill the position of Reservations Manager, at Cap Juluca, A Belmond Hotel, Anguilla. In your role, you will be responsible for managing the reservations process and delivering outstanding results including a focus on LQA Standards and Forbes 5-star rating, by ensuring Quality, attention to detail, and driving perfection throughout the resort.

• Oversee the reservation functionality of the resort and work closely with the Director of Reservation to maximise revenue
• Manage and monitor reservations, training, and Guest Response processes
• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, department management and policy and procedure implementation and enforcement
• Manage the department's adherence to achieving the hotel's selling strategy
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development, and delivering recognition and reward

• Bachelor's degree in business administration/Hospitality/Sales and Marketing or related field
• 2 to 4 years of experience as a Reservations Manager or Assistant Rooms Manager in luxury hospitality or related job function
• Strong leadership skills to effectively manage and motivate a high-performing team
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent communication, organizational and time management skills
• Computer literate in Microsoft applications
• Ability to work well under pressure

• Competitive salaries and health insurance plans
• Complimentary and preferred rate experiences at our iconic destinations
• Training and Development Programs