Entry Level Call Center Representative - Customer Experience Expert at Foundever | $17/hr

Join the Foundever Team: Deliver Exceptional Customer Experiences

Are you passionate about providing top-notch customer service and looking for a rewarding career opportunity? Foundever, a global leader in the customer experience (CX) industry, is seeking an Entry Level Call Center Representative to join our team in Deland, FL. As a Customer Experience Expert, you will be the first point of contact for our clients, delivering professional and high-quality customer service. Enjoy a competitive salary of $17/hr, opportunities for growth and development, and a comprehensive benefits package.

About Foundever

Foundever is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection. Value Conversation.

Our Culture and Values

At Foundever, we pride ourselves on an award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. We believe in empowering our employees to take initiative, provide ongoing training and skill development, and offer a comprehensive benefits package. Our culture is centered around our values:

• Customer Obsession: We're dedicated to delivering exceptional customer experiences.
• Employee Empowerment: We empower our employees to take ownership of their work and provide the tools and resources they need to succeed.
• Innovation: We're committed to staying ahead of the curve and leveraging the latest technologies to drive innovation.
• Teamwork: We believe in the power of teamwork and collaboration to drive success.

Key Responsibilities

As an Entry Level Call Center Representative, your primary function will be to handle inbound service calls, drive customer satisfaction, and navigate through multiple systems and tools. Your core responsibilities will include:

• Handling Inbound Service Calls: Respond to customer inquiries and resolve issues in a professional and courteous manner.
• Driving Customer Satisfaction: Provide exceptional customer service through voice, chat, and/or email communications.
• Navigating Multiple Systems and Tools: Utilize various software applications and tools to access customer information and resolve issues.
• Ongoing Training and Skill Development: Participate in paid training and ongoing skill development to enhance your knowledge and skills.

Qualifications and Requirements

To be successful in this role, you will need:

• Strong Communication Skills: Excellent verbal and written communication skills, including the ability to navigate between screens while assisting customers.
• Problem-Solving Skills: Ability to analyze problems and provide solutions in a fast-paced environment.
• Can-Do Attitude: A positive and proactive attitude, with a willingness to learn and grow.
• High School Diploma or GED Equivalent: A high school diploma or GED equivalent is required.
• Must be 18+ Years of Age: You must be at least 18 years of age to apply.
• Background Check: You must pass a background check to be eligible for employment.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual: Fluency in multiple languages is an asset.
• Customer Service Experience: Previous experience in customer service or a related field.

What We Offer

At Foundever, we're committed to providing our employees with a comprehensive benefits package, including:

• Competitive Salary: $17/hr, with opportunities for advancement.
• Paid Training: Comprehensive paid training to ensure your success.
• Medical, Dental, Vision, and Wellness Benefits: A comprehensive benefits package to support your physical and mental well-being.
• Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
• 401K Retirement Plan with Company Match: A retirement plan with a company match to help you plan for the future.
• Employee Discounts: Discounts on products and services from leading brands.
• Referral Bonuses: Opportunities to earn bonuses for referring friends and family.
• Internal Mobility: 84% of our managers are promoted from within, providing opportunities for career growth and advancement.

Work Environment and Culture

At Foundever, we offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our Deland, FL location is a vibrant and modern facility that provides a comfortable and productive workspace. We believe in fostering a culture of inclusivity, respect, and empathy, and we're committed to providing a workplace that is free from harassment and discrimination.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application today, and join our team of dedicated and passionate Customer Experience Experts.

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EEO Statement

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.