Director of Virtual Physical Damage Operations - Remote Leadership Role in Auto Claims Handling

Join GEICO's Physical Damage Team as a Director of Virtual Operations

GEICO, a leading provider of auto insurance, is seeking an experienced and skilled Director of Physical Damage Virtual Operations to join their team. As a key leader in GEICO's Physical Damage department, this role will oversee a segment of remote operations for country-wide physical damage, specifically auto claims handling. If you're a seasoned professional with a passion for leadership, process improvement, and team management, this could be the ideal opportunity for you.

About GEICO and the Physical Damage Team

GEICO is a well-established insurance company with a strong reputation for providing excellent customer service and efficient claims handling. The Physical Damage team plays a critical role in the company's operations, focusing on auto damage claims handling, loss control, and strategic initiatives. As a Director of Virtual Operations, you will be responsible for leading the execution of these functions, leveraging data and analytics to drive decision-making, and delivering business results.

Key Responsibilities

• Lead and execute change management, claims strategies, and leader development across multiple teams.
• Drive execution of operational risk management, regulatory compliance training, policies, and procedures.
• Develop and maintain relationships with industry partners and oversee progress and improvement of physical damage initiatives.
• Provide guidance on technical matters, monitor claims reserve, and extend settlement authority.
• Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations.
• Plan, organize, and control resources to deliver appropriate claims service.
• Ensure compliance with state regulations, policies, procedures, and the fair claims settlement practices act.

Essential Functions and Requirements

To succeed in this role, you will need to possess a unique blend of leadership, technical, and analytical skills. The essential functions of the job include:

• Providing guidance on technical matters and monitoring claims reserve.
• Coaching managers on claims handling and team leadership.
• Planning, organizing, and controlling resources to deliver claims service.
• Ensuring compliance with regulations and industry standards.

The ideal candidate will have:

• A Bachelor's degree or 4 years of related experience.
• 10+ years of customer service, change management, strategic planning, process implementation, cross-functional collaboration, and team leadership experience.
• 4 years of P&C claims experience with demonstrated proficiency.
• 5 years of senior management experience.
• A track record of process improvement, building operational excellence, and leading organizations through change.
• Experience leading teams handling Auto Physical Damage Claims.
• Advanced business acumen in industry practices and emerging trends.
• Strong organizational and analytical skills, as well as excellent written and oral communication skills.

What We Offer

As a GEICO Associate, you will enjoy a comprehensive Total Rewards Program, including:

• Premier Medical, Dental, and Vision Insurance with no waiting period.
• Paid Vacation, Sick, and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.

Benefits may vary by location, and eligibility requirements may apply.

Compensation and Salary

The annual salary range for this role is $133,000 - $207,000. The final salary will be determined based on factors such as the scope and responsibilities of the role, the selected candidate's work experience, education, and training, as well as market and business considerations.

Career Growth and Development

As a Director of Virtual Operations, you will have opportunities for career growth and professional development. GEICO is committed to providing a work environment that supports the growth and success of its Associates. You will be able to develop your skills and expertise in a dynamic and supportive environment, with opportunities to take on new challenges and responsibilities.

Work Environment and Company Culture

GEICO is an equal employment opportunity employer that values diversity and inclusion. The company provides a work environment that is free from discrimination and harassment, where Associates can work productively and to the best of their ability. As a remote worker, you will be part of a virtual team that is connected and collaborative, with opportunities to interact with colleagues and leaders across the organization.

Why Join GEICO?

If you're a motivated and experienced professional looking for a new challenge, GEICO could be the ideal place to take your career to the next level. With a strong reputation for excellence and a commitment to supporting the growth and success of its Associates, GEICO offers a dynamic and rewarding work environment. Apply now to join the GEICO team as a Director of Virtual Physical Damage Operations!

Ready to Apply?

If you're reliable, willing to learn, and passionate about leadership and process improvement, we want to hear from you. Apply now to take the first step in your journey with GEICO!