Senior Manager - Catering Operations & Logistics

About the position The Senior Manager - Global Catering Ops & Logistics position supports the global network of over three dozen vendors and more than 145 catering locations. This role ensures that United remains in compliance with regulations, shapes United's catering policies and procedures, leads investigations, and promotes an effective safety and food safety culture. This role supports our commitment to partnership and leads our catering vendor management team and provides operational oversight of the catering network. This role engages with and supports our United stakeholders from inflight, hospitality and planning as well as those in our airports and works to elevate the quality and performance of our operation. This role helps facilitate key strategy decisions to ensure best use of materials, resources, talent, and time. This role is focused and aligned with organization objectives and supports establishment of performance goals and is a key contributor to United's vendor SLA programs, as well as the understanding and awareness of performance metrics and corrective action plans.

Responsibilities

• Accountable for overall execution compliance and performance of caterer network through management of team members directly responsible for vendor and performance management at catering locations globally.
• Defines and sets strategy and parameters to drive catering performance enhancements.
• Provides coaching and direction to team to drive performance improvements.
• Leverages performance data and other information to manage performance and develop plans for performance improvement.
• Coordinates team efforts and projects to ensure alignment is maintained to drive results.
• Provides leadership and direction to operations team to ensure accurate reporting and responsible use of United assets.
• Supports the ongoing establishment of processes and controls that ensure United's rotable equipment is handled efficiently.
• Oversees irregular operations, such as the execution and governance of product substitutions.
• Responsible for developing and maintaining lines of communication and partnership with menu design and development team.
• Facilitates communication with partnering groups on behalf of team.
• Provides training and growth opportunities to team through training projects and other developmental opportunities.

Requirements

• Bachelor's degree or 4 years of relevant work experience in Business, Operations, Strategy, Industrial Engineering or other related fields.
• Minimum 4+ years' experience in Operational, Vendor Management or related leadership role.
• Strong analytical skills.
• Ability to work flexible schedule to cover operationally critical days of week and shifts, includes weekends and holidays.
• Advanced skills in Microsoft Office suite.
• Exceptional planning and organizational skills, along with strong written and oral communication skills.
• Ability to document and communicate opportunities and action plans in a clear, precise, and actionable manner.
• Ability to lead stakeholders through complex planning and implementation of initiatives.
• Proven track record to work independently and in a team environment.
• Ability to travel up to 50%.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Nice-to-haves

• Master's degree or 6 years of relevant work experience.
• 8+ years' experience in Operation, Vendor management or related leadership role.
• Airport operation, Inflight or Catering operations experience.
• Strong People leader.
• Lean / Six Sigma certification.
• HACCP, PCQI or equivalent food safety certificates.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan.
• Flight privileges.

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