Inbound Customer Service Agent ID-1242 – Amazon Store

At Marston Holdings, we are at the forefront of delivering cutting-edge, technology-enabled solutions that make a real difference in public policy implementation. From working with the government and utilities to supporting the private sector, our mission is clear: to provide exceptional service and support to the communities and organisations we serve.

We are looking for a passionate and customer-focused individual to join our team as a Customer Service Agent!

What you will be doing

As a Customer Service Agent, you will be the face of Marston Holdings, handling inbound and outbound customer contacts with professionalism and empathy. Your role will be vital in ensuring compliance with regulations and providing fair, efficient, and effective service. You will:

• Manage both inbound and outbound calls, ensuring every customer’s needs are met.
• Gather and record accurate customer information, using our specialised systems.
• Resolve customer inquiries, disputes, and concerns, while maintaining a calm and positive approach.
• Negotiate payment plans and support customers in line with company guidelines.
• Uphold the highest standards of customer service, ensuring a positive experience at every interaction.

This is a full-time role based in our Helmshore office.

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What we are looking for

We need a detail-oriented, customer-focused individual with excellent communication skills who thrives in a fast-paced environment. If you’re positive, self-motivated, and have the ability to handle challenging situations with empathy, we want to hear from you!

You should have

• Strong communication skills with the ability to convey messages clearly and concisely.
• A knack for problem-solving and conflict resolution.
• Good IT skills and familiarity with MS Office and customer databases.
• The ability to recognise vulnerability and respond appropriately, following company policies.

Why Marston Holdings?

• Hours: Great work life balance and only working 1 in 3 Saturdays!
• Monday to Friday, working shifts between 8am - 8pm
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme

If this sounds like the job for you, please apply....

A bit about us

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of 326m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.